What happened: Burger King is trialling AI-powered headsets that track how friendly employees are during customer interactions. The devices use OpenAI technology to assess staff behaviour in real time.
Why it matters:
- The technology could influence employee performance evaluations and customer service standards.
- It raises questions about workplace privacy and the use of AI in monitoring staff.
MNN Take: This trial reflects a growing trend of using AI tools to enhance customer experience and manage employee conduct, though it also highlights potential concerns around surveillance in the workplace.
Sources: BBC US & Canada