What happened: Royal Mail staff and customers report that letters are being left undelivered for weeks due to a focus on parcel deliveries. This delay is affecting important correspondence.
Why it matters:
- Missed NHS appointments and late payment fines reported by customers
- Delays impact individuals relying on timely letter delivery for essential services
MNN Take: Royal Mail's prioritisation of parcels over letters is causing significant delivery delays, affecting customers who depend on prompt letter services.
Sources: BBC UK