What happened: British Gas will pay up to £112 million in compensation and debt write-offs to customers who had prepayment meters force-fitted in their homes. The settlement follows an Ofgem investigation into the supplier's actions during the Russian gas crisis.
Why it matters:
- Thousands of customers affected by forced installation of prepayment meters will receive financial redress.
- The case highlights regulatory scrutiny of energy suppliers’ practices amid rising energy costs.
MNN Take: The settlement reflects Ofgem’s efforts to protect consumers from unfair energy billing practices, especially during times of crisis. It also signals increased accountability for suppliers in managing customer debt.
Sources: Guardian UK