What happened: Virgin Media has been fined £23.8 million after disconnecting vulnerable customers during a phone line migration.
Why it matters:
- The fine highlights the importance of protecting vulnerable customers during service changes.
- Affected customers experienced loss of phone service, impacting their communication and safety.
MNN Take: This penalty reflects regulatory efforts to ensure telecom companies handle service transitions responsibly, especially for those most at risk.
Sources: Sky News (Breaking)