What happened: Royal Mail reported that just three-quarters of first class mail was delivered on time. The company says its service is improving and expects to meet Ofcom's lowered performance targets.
Why it matters:
- Delays affect customers relying on timely mail delivery, including businesses and individuals.
- Meeting Ofcom's targets is crucial for maintaining regulatory compliance and public trust.
MNN Take: Royal Mail is currently underperforming on first class mail delivery but is working towards meeting new, less demanding standards set by the regulator.
Sources: BBC Business