What happened: Monzo experienced problems with its mobile app but has now resolved them by activating a back-up banking service.
Why it matters:
- Customers faced difficulties accessing banking services through the app during the issue.
- The bank's quick response helps maintain trust and continuity for users.
MNN Take: Monzo's use of a back-up system ensured minimal disruption, highlighting the importance of contingency plans in digital banking.
Sources: BBC Business